Who They Are

Boston Mutual is a well-established life insurance company headquartered in Canton, Massachusetts. They offer a variety of worksite, group and individual insurance programs throughout the United States.

How We Helped

Boston Mutual required an overhaul of their UX and UI in order to modernize their enterprise agent software, improve user flow efficiencies, and minimize user frustration and redundancy. In preparation for these changes, Fusionbox conducted user research and persona development to understand the specific needs and obstacles of their users. In addition to these interviews and accompanying wireframes and user flow diagrams, Fusionbox provided comprehensive documentation on branding standards guidelines to ensure consistency across other platforms.

Boston Mutual

Technologies Used

  • Card Sorting
  • Journey Maps
  • User Interviews
  • Axure Prototypes
  • HTML5
  • SASS

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